Privacy Policy for BalancePoint Chinese Med Clinic
Effective Date: 29/11/2024
BalancePoint Chinese Med Clinic is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services, including interactions through WhatsApp as per applicable Indian laws and regulations.
Information We Collect
We may collect personal information to provide our services, including but not limited to:
Personal Details: Name, age, gender, address, email, and contact number.
Health Information: Medical history, current health conditions, and treatment plans.
Payment Information: For billing purposes (collected securely).
Communication Details: Information shared during WhatsApp interactions or other communications.
How We Use Your Information
Your information is used for the following purposes:
To provide Chinese medicine consultations and treatments.
To communicate appointment reminders, treatment updates, and health tips.
To process payments and manage billing.
To respond to inquiries or feedback via WhatsApp or other communication platforms.
To comply with legal and regulatory requirements.
WhatsApp Communication
To enhance convenience, we use WhatsApp to:
Schedule and confirm appointments.
Share treatment plans or health-related updates.
Provide customer support.
WhatsApp API Compliance:
All communications through WhatsApp adhere to the guidelines provided by WhatsApp Business API in India.
Information shared on WhatsApp is secured using end-to-end encryption. However, we recommend not sharing sensitive medical details on WhatsApp to ensure additional privacy.
How We Protect Your Information
We implement industry-standard security measures, including:
Data encryption and secure storage of information.
Restricted access to your data on a need-to-know basis.
Regular audits of our systems and processes.
Sharing Your Information
We do not sell, rent, or share your information with third parties, except:
With your consent.
As required by law or legal proceedings.
With third-party service providers assisting us in service delivery (bound by confidentiality agreements).
Your Rights
You have the right to:
While we strive to ensure WhatsApp’s privacy policy also governs the security of your information, interactions on WhatsApp. Please review their terms at WhatsApp Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website or notified via email or WhatsApp.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
BalancePoint Chinese Med Clinic
Email: [email protected]
Phone: +91 9820886885
WhatsApp: +91 9820886885
This Privacy Policy complies with the Information Technology Act, 2000, and associated regulations, including requirements for digital communication in India.