Privacy Policy

Last Updated: March 23, 2026

At BalancePoint Traditional Chinese Medicine Clinic (“BalancePoint”, “we”, “us”, or “our”), located in Bandra West, Mumbai, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website (https://balancepoint.in), book appointments, receive acupuncture or Traditional Chinese Medicine (TCM) treatments, participate in workshops, or interact with us in any way.

By using our website, services, or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, age, gender, contact details (phone number, email address, postal address)
• Emergency contact information

Health and Medical Information

• Medical history, current symptoms, previous treatments, diagnoses, and medications
• Details related to your acupuncture/TCM treatment needs (e.g., chronic conditions, stress levels, sleep patterns)
• Treatment records, session notes, progress reports, and recommendations provided by our practitioners

Website and Usage Information

• IP address, browser type, device information, operating system
• Pages visited, time spent on site, referral sources
• Cookies, web beacons, and similar tracking technologies (for analytics and improving user experience)

Payment Information

• Billing details, transaction records (handled securely through third-party payment gateways; we do not store full card details)

2. How We Collect Information

• Directly from you: When you fill out booking forms, inquiry forms, workshop registrations, email us, call us, or during in-clinic consultations.
• Automatically: Through cookies, server logs, and analytics tools when you browse balancepoint.in.

3. How We Use Your Information

We use your information to:

• Provide and manage acupuncture, TCM treatments, workshops, and related services
• Schedule and remind you about appointments
• Process payments and issue receipts/invoices
• Communicate with you (e.g., treatment updates, newsletters, promotional offers – you can opt out anytime)
• Maintain accurate clinical records as required under applicable healthcare regulations
• Improve our website, services, and patient care
• Comply with legal obligations, respond to legal requests, or protect our rights
• Conduct internal analysis and quality improvement (anonymized where possible)

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only in these limited cases:

• With your explicit consent
• With our practitioners, staff, and contracted service providers (e.g., clinic management software, payment processors) who are bound by confidentiality
• To comply with legal requirements, court orders, or government requests
• To protect the safety, rights, or property of BalancePoint, our staff, or the public
• In the event of a merger, acquisition, or sale of assets (with notice where required)

We do not share health information unnecessarily and always prioritize confidentiality.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes secure servers, encrypted communications where applicable, and restricted access to records.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing care, meet legal/medical record-keeping requirements (typically 3–7 years or more for health records under Indian laws), or as required by law.
After that period, information is securely deleted or anonymized.

7. Your Rights

Subject to applicable laws (including the Digital Personal Data Protection Act, 2023), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (where legally permissible)
• Withdraw consent (which may limit our ability to provide services)
• Opt out of marketing communications

To exercise these rights, contact us at the details below.

8. Cookies and Tracking

Our website uses cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if separate) or contact us.

9. Children’s Privacy

Our services and website are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Review their policies separately.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
BalancePoint Traditional Chinese Medicine Clinic
Bandra West, Mumbai, Maharashtra, India
Email: info@balancepoint.in
Phone: +91 9820886885

We aim to respond to all requests within a reasonable timeframe.

Thank you for trusting BalancePoint with your health and wellness journey.