Privacy Policy

Introduction

Balancepoint Chinese Med Clinic (“Balancepoint”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all individuals who visit our website, contact our clinic, or become patients. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

By using our website (balancepoint.in) or contacting us, you agree to the practices described in this policy.

Information We Collect

Information you provide directly:

• Name, phone number, email address — when you contact us, fill in a booking form, or message us on WhatsApp
• Health information — including your medical history, current conditions, medications, and investigations, provided during consultations and in the course of treatment
• Communication records — messages sent via WhatsApp, email, or any contact form on our website

Information collected automatically when you visit our website:

• IP address, browser type, device type
• Pages visited, time spent on pages, referring URL
• Cookies (see Section 7 below)

We do not collect or store payment card details on our website or servers. Online payments are processed through third-party payment gateways. Please review the privacy policy of the relevant payment provider for details on how your payment information is handled.

How We Use Your Information

We use your personal information to:

• Schedule and manage appointments
• Provide clinical treatment and maintain patient records
• Communicate with you about your appointments, treatment, and follow-up care
• Respond to enquiries submitted via our website, WhatsApp, or email
• Improve our website and understand how visitors use it
• Comply with applicable legal and regulatory obligations

We do not sell your personal information to any third party. We do not share your health information with third parties without your explicit consent, except where required by law.

Clinical Records

Patient health records are maintained in accordance with applicable Indian healthcare privacy standards. Your clinical information is used exclusively for the purpose of your treatment at Balancepoint. Records are stored securely and are accessible only to the treating practitioners.

If you wish to access, update, or request deletion of your clinical records, please contact us at balancepoint.in@gmail.com or +91 98208 86885.

WhatsApp Communications

Many patients contact us via WhatsApp at +91 98208 86885. Please note that WhatsApp communications are subject to WhatsApp’s own privacy policy. We recommend not sharing sensitive health information via WhatsApp unless you are comfortable with those terms.

Third-Party Services

Our website may use third-party services including:

• Google Analytics — to understand website traffic and usage (data is anonymised)
• Google Maps — for clinic location display
• WhatsApp — for appointment booking and communication
• Third-party payment gateway — for processing online payments. We do not store card details; all payment data is handled by the gateway provider under their own security standards and privacy policy

Each third-party service is governed by its own privacy policy. We recommend reviewing those policies if you have concerns.

Cookies

Our website may use cookies — small data files stored on your device — to improve site functionality and analyse traffic. You can disable cookies through your browser settings. Disabling cookies may affect some website features.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. No digital system is completely secure, and we cannot guarantee absolute security — but we apply industry-standard protections to all personal data we hold.

Data Retention

We retain personal contact information for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained for a minimum of seven years from the date of last treatment, as required under applicable Indian healthcare regulations.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and clinical retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at balancepoint.in@gmail.com or +91 98208 86885.

Children

We treat paediatric patients at Balancepoint. Personal information relating to children is collected only with the explicit consent of a parent or guardian, who must be present at all consultations involving a minor.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at balancepoint.in/privacy-policy/. The date at the top of this page indicates when the policy was last updated.